Frequently Asked Questions
Do we deliver using a HIAB crane?
No, we use nationwide pallet hauliers who use a tail lift and pallet truck for offloading. The pallet can not be put over hedges or fences etc.
I do not have a driveway or my driveway is gravel/grass, can i still get a delivery?
Yes, but this delivery will have to be kerbside. For this kind of delivery to happen somebody has to be present on the day of delivery to sign for the goods. The transport company will not leave the goods without a signature and a re-delivery charge will apply.
Do the prices include delivery and VAT?
Yes, once your delivery postcode is entered the price shown includes delivery and VAT. (Does not apply to UPVC products under £50.00)
When will I recieve my delivery?
Most orders are delivered within 2-3 working days. Next day delivery is available at an extra cost of £10.00 per pallet. UPVC products are normally delivered within 2-3 working days but next day delivery is not available.
How accurate are the photos on your website?
We update the photos regularly to try and keep them at a true reflection to the product you are purchasing. However, as certain items we sell are natural products, variations in colour will occur. We recommend requesting a sample if you are trying to match up any natural products you have previously bought.
How much should I order?
Please visit our calculator and enter the dimensions of the area you need to cover.
Can I place an order over the phone?
Yes, one of our sales team is happy to take your order on 0800 069 9101.